What Our Customers Say
Here at English Fireplaces we constantly strive to exceed our customers’ expectation of product and service quality. As part of this process we invite all our customers to review our performance after the fire surround(s) have been delivered and installed.
You can read a selection of their comments below…
“Web site then very helpful when I rang. Got the design for awkward fireplace spot on. Delivered on time.
Installation was through my own builder. Would use you again if I need another fireplace without hesitation.”
Detta Gregson, Marlborough – August 2017
“I researched thoroughly into suppliers of fireplaces and chose these people mainly on price but also on their professionalism.
It turned out that I’d previously used them in my last home! As always, the project was conducted with great care and advice
and I now have two beautiful fireplaces perfectly installed and looking in keeping with my Regency house.”
Janine Jackson, Brighton – August 2017
“Very pleased with the service from English Fireplaces, both the marble fire surround and the fitting.
Very smooth and easy process. Thank you. ”
Claire Firmin, London – June 2017
“You had the fireplace we were looking for, provided a personable engagement, answered all the questions we had throughout the process and also provided an end to end service by facilitating the installation as well. You made our life easy and it was a pleasure doing business with you – thank you.”
Ed Lane, Hampshire – June 2017
“I chose English Fireplaces because I thought the designs were lovely and the prices were right. Some of the competitors were
just too much more for almost the same product. I also really liked your website with the ability to visualise the fireplaces. Mike was great to deal with, I loved that he helped design the right size for the space we had for no extra charge (you should make this
clearer in your brochure / online). The fitter was lovely. Overall I was very happy!”
Rebecca Barrett, London – May 2017
“We are very happy with our fireplace. Installation was done to perfection.
We now have one of the most beautiful fireplaces in Bristol. Thank you Mike and team.”
Daniel Olsson, Bristol – May 2017
“Products are really good and there’s plenty of choice. Lead time is very short.
Delivery and installation is good, the men are considerate and don’t leave a mess. Everything was done in a day.”
Jill Hearst, Hampshire – May 2017
“We chose English Fireplaces as we wanted a traditional marble fireplace of a design and materials that looked
right in an older property. Others looked a little like plastic! Could not fault the helpfulness with provision of
detailed dimensions and minor amendments to hearth and slips. Worth ensuring customers have help on
hand when delivered as these products are somewhat heavy.”
Stephen Whitby, Wrexham – May 2017
“I was very happy with the service and the quality of the fire surround, and at a reasonable price. Sample marble provided to enable decision and booked for delivery on a future day to my convenience. Service spot on. My builders installed the surround and had no issues. The living room has a wonderful feature that has been admired and have passed on your details to one of my friends.”
Carole Bellars, London – May 2017
“Good quality fireplaces with a fair price, very useful website. Mike is extremely kind and helpful.
The delivery was very quick and they managed to fit our deadline. I would definitely recommend this company!”
Elisa Bazzani, London – May 2017
“I enjoyed working with you as my request was for small flat and we had to do some modifications and work together to get the best design and dimensions. I am happy with my purchase and everything went fine and on time as I planned it. Thanks.”
Samia Atif, London – May 2017
“Thanks to all at English Fireplaces. Our new fire surrounds have completely transformed our living room!
Mike and the team made the whole process of deciding and ordering super easy, especially sending samples of limestone
and sandstone to help us with our decision.”
Sarah Angus, London – May 2017
“An excellent array of marble and limestone surrounds to choose from and equally excellent guidance and information. The surround was delivered promptly and all communications were very clear. We are delighted with our choice and it looks lovely in the room.”
Charlotte Smith, London – May 2017
“Great service, and positive response to my requirements.
Shipping from the other side of the world can be a challenge, as in my case, but I was informed and updated which was good.
Sean Horne, Harrogate – May 2017
“Extremely helpful and willing to find solutions for indecisive customers!!”
Ben and Lesley Crowther, Buckinghamshire – May 2017
“We chose you because you were near enough for us to visit. Mike was polite, friendly and helpful no matter how many queries I had. The installation was without problems. A very nice friendly man made it problem free.
All in all we are delighted with our fireplace and get lots of compliments.”
Violet Beet, Isle of Wight – May 2017
“Fantastic service. The fireplace looks stunning. Completely transforms the room.
Would definitely recommend this company along with the fitter. Many thanks.”
Paula Cadier, Salisbury – May 2017
“You had the fireplace that we were looking for and after talking to Mike on the phone
I had the confidence that you would deliver what I was looking for.
Delivery and Installation was BRILLIANT! Your delivery driver was friendly and polite.
The Installation crew was friendly, polite and super clean. It was a real pleasure to have worked with you!
Thanks for the great service and feel free to contact me if you have any questions.”
Dani Busseni, St Albans – May 2017
“All good and I enjoyed the fact that I was dealing with the owner who was very knowledgeable.
Fitter was also very helpful and no hassle with changing a hearth that had been cut to the wrong size.”
Paul Bouch, Worthing – May 2017
“Absolutely love the fireplace. Was a pleasure to deal with you – very helpful, professional, value for money, timely delivery.
The fireplace looks amazing! Would highly recommend and use you again shall we need another fireplace.”
Tatiana Tikhonravova, London – April 2017
“Excellent service throughout. A reliable and helpful company whom I would be happy to recommend.
The fire place was delivered on time. Payment was only on completion resulting in a fully satisfied customer.
The small problem that arose during assembly was immediately resolved without question.
Glad to have done business with English Fireplaces.”
Dr David Wright, Berkshire – March 2017
“Recommended by Fire and Surround sales. Checked up online.
All aspects of delivery and installation by Tom James were excellent.
Improvement would be impossible!”
Maeve Scowcroft, Alton – March 2017
“Your professional website with a personal touch stood out for me and
made me drive all the way from Berkshire to see your showroom.
All in all I had a very pleasant experience working with you. Everything was done as agreed and in time.
Our fireplace looks amazing and we had many enjoyable evenings in front of the fire, all thanks to you.
I will definitely recommend you to all our friends and family.”
Laura Dervis, Didcot – March 2017
“English fireplaces was cheaper than the brand leader and had nicer fireplaces than all the alternatives I saw.
The service was excellent – both from Mike showing me around the Liss warehouse, and from Gordon who installed it.
The fireplace itself is beautiful – I’m really happy with it. Many thanks.”
Jeremy Martin, Camberwell – February 2017
“I found you guys on the internet and you offered a good selection of fireplaces at a competitive price.”
Dr Ranjan Nath, South Croydon – February 2017
“Very helpful service and installation was great. Product looks excellent.”
Richard Doling, Rickmansworth – February 2017
“We chose you because of the quality of the products as shown on your website and the
efficient and friendly customer service when we contacted you. Delivery was as promised.
Installation by your recommended person was efficient and friendly. Carry on as you are! ”
Mark Adamson, Doncaster – February 2017
“We approached English Fireplaces after having seen examples in the Chiswick showroom. The website was very helpful especially the “build your own fireplace” feature, it’s good for people like me who can’t visualise the end product. I was surprised as Mike’s responsiveness, even though he did sound a bid cold and reserved on the phone (or maybe that’s just being English!). All my questions were answered. We are very happy with the new fireplace and are making good use of it while winter lasts!”
Olga Gorbunova, Chiswick – February 2017
“Everything ran like clockwork and my fireplace and fire were installed just before Christmas.
A very efficient service. It all looks lovely!”
Juliet Hartridge, Teddington – January 2017
“Sorry so long to provide feedback! Excellent service all round!
In fact just about to ring you to get you round to look at another job we have!”
Natalie Day, Woking – January 2017
“I cannot speak highly enough of the service we received from Mike, who helped us every step of the way. We have used English Fireplaces before and I would definitely use them again. I am just not sure if I can go through another renovation project!”
Carol Dobby, Hampshire – January 2017
“The fireplace we have is fantastic much better than we could have imagined.
It took us a few weeks to find the right company and reading the testimonials we thought English fireplaces is the one. We had one setback in which our original installation date had to be moved but communication was excellent always kept in the picture.
Installation was very good, they were professional and worked really clean and tidy. The whole experience has been brilliant. Mike and Spencer are fantastic when it comes to customer support and nothing is too much trouble for them.
I would recommend any family or friends to them.
A fantastic experience and an outstanding fireplace that transforms our lounge.”
Tom Cassidy, Billinghay, Lincolnshire – January 2017
“Liked the look of your advertised fireplace, found the website easy to negotiate, wonderful service,
we needed a fireplace before Christmas and the company went way beyond to get us one.
It’s beautiful and we love it. Thank you.”
Jane Berger, Oxfordshire – January 2017
“The whole experience from start to finish was stress free and enjoyable with a real personal touch. Everyone I had contact with at English Fireplaces and any trades that you recommended we use were very knowledgeable and helpful. My project was very lengthy and you were all extremely patient. The delivery and installation was quick and efficient. I will always highly recommend the company. Thank you.”
Lisa Nash, London – January 2017
“I needed a replacement inner and English Fireplaces had a square design that I liked. Mike was very helpful making sure it would fit my surround and explaining things to me. Very prompt delivery too so the whole process turned around very quickly. I am delighted.”
Philippa Bilsland, South London – December 2016
“Friendly relaxed approach with a can do attitude. Thank you.”
Gary Vincer, Kingston – December 2016
“Hello guys, I just have to say, service was great, delivery came on time and the product and material are just fantastic.
I’m pretty sure we will get to work together in the next year. Thank you for all your help! ”
Abraham Sandoval, Architect, London – December 2016
“Whilst browsing for ideas and suppliers on-line, I found your web site and liked the look of the product on offer – exactly what we wanted. It got better from there! Being able to talk to a friendly human at first contact was great and Mike was helpful throughout.
Our surround was made to measure and fitted perfectly, so we’re very happy.”
Clare Kearns, Eastbourne – December 2016
“I choose English Fireplaces because they had a wide selection and excellent value. The installation went very smoothly. Tom, the fitter, was very quick and efficient. He was also very knowledgeable and provided helpful advice. The end result was amazing.
The rooms were totally transformed not to mention adding considerable value to the house.
I would not hesitate in recommending English Fireplaces as your first port of call for a new fireplace.”
Anne Starrs, Saint Leonards-on-Sea – December 2016
“From when we came to the showroom and met Mike everything went smooth.
Mike was really helpful and from then on till fitting it was a pleasure. Thanks to your team.”
Ed Wilcox, London – December 2016
“Really easy and helpful process with great communication along the way, cannot fault the service at all.”
Lisa Adnitt, Northamptonshire – December 2016
“I think the whole thing worked pretty well. We visited your showroom (which was quite hard to find – better signposts?), Mike had a fearsome cold (which he didn’t give us – thanks), we got just the answers and options we wanted, ordered, delivered, fitted (by me), all very good, and no problems. Keep going…”
George, Dorset – December 2016
“Very helpful, made sure all specs were met, good at organising delivery and fitting.
Helped customise the mantle and hearth. Always got back after a query.”
Martin Buck, Brighton – December 2016
“I visited your showroom and liked your design. Delivery was ok, I had my own installer. Mike was very helpful and answered any query I had. Now I have lovely fireplace and I’m very happy with it. Thank You”
Suzy Youssefi, London – December 2016
“From magazine adverts the impression was of a quality product and service. Visited the showroom which confirmed this impression and at an affordable price. Enquiries were dealt with promptly and professionally by Mike without being over pushy. Whole process of obtaining a quote for supply and installation was straightforward, with installer being very helpful in meeting requirements.
Installation was very efficient and clean.”
Geoff Ward, Woking – November 2016
“Thank you for a wonderful job, and being so accommodating over our misnaming of the product that we wanted.
The black marble surround is better than we could have hoped for.
The efficiency our order was dealt with was superb. I would highly recommend English Fireplaces.”
Suzanna Murray, Battersea – November 2016
“I found you through Google and chose the fireplace that I wanted from your excellent website. The measuring, delivery and installation were all first class and the excellent chimneypiece has made a great improvement to our sitting room.
Already I have referred friends to you who are looking to change their fireplaces.”
Jo Currie, Isle Of Wight – November 2016
“Right product for the right price, delivery and installation was exceptional, the sales team were always to hand. ”
Neil Thompson, Kettering – November 2016
“Really impressed with service from start to finish. If only the installation of our woodburner had been as straightforward!!
I wish you could have done that too…”
Bea Aling, Brighton – November 2016
“Straight forward no fuss service. Delighted with our new fireplace.”
Stephen Noble, Chiswick – November 2016
“I chose English Fireplaces because the price was good value, the fireplaces looked very good quality and
the service that I received over the phone before installation was excellent. The delivery and installation were faultless.
The fireplace has made a huge difference to the look and feel of my living room and I am delighted
to have chosen English Fireplaces. I would definitely choose you again. Thank you.”
Philippa Robinson, London – November 2016
“Outstanding service, start to finish, and a beautiful product that is working great.
Have already recommended you guys to all my friends!”
Ashley, Central London– November 2016
“Excellent fireplaces and service, thank you.”
Tim Atkinson, Clapham – November 2016
“Excellent customer service, delivery and installation. Will definitely recommend you.”
Jane Finden-Crofts, London – October 2016
“After researching fireplaces online and in stores we chose English Fireplaces based on the selection available, competitive price and the expertise offered as we have never bought a fireplace before. Delivery and installation was arranged quickly and easily, with a prompt site visit and appropriate recommendations made on sizing and materials. We could not have asked for more and were very impressed with the knowledge and professional conduct
of the installation team who were courteous and tidy.
It was a very simple process from purchasing to installation and unexpectedly stress free!
Overall we were very impressed with the service we received and the final product is stunning. Thank you!”
Lisa Tse, Enfield – October 2016
“I saw a display of your fireplaces in The Old Cinema, Chiswick.
I’ve used you twice and was delighted with the delivery and installation.
Working with you was fine, you minimised the mess and made the whole process very easy.
I can’t think of any improvements.”
Sheila Knight, Chiswick – October 2016
“We chose English Fireplaces based on a recommendation.
The delivery and installation was excellent.
And yes, working with English Fireplaces was an enjoyable experience.”
Maeve O’Neill, Ascot – October 2016
Don Attale, London – October 2016
“Excellent service from start to finish. Highly recommend using this company.”
Mark Rogers, West Sussex – October 2016
“We’re thrilled with our Bolection limestone surround. It’s just what we were looking for.
Mike couldn’t have been more helpful and accommodating.
We thought the website was fantastic, but it’s still a risk spending a
significant amount of money on something unseen.
We weren’t that keen on the other makes of Agean limestone surrounds we’d seen.
I follow Sarah’s blog (Modern Country Style) and she had recently purchased from you. Her in situ photos and recommendation, coupled with your swiftly-sent limestone sample, swung it for us, and I’m so glad we chose English Fireplaces.”
Libby Hough, Knutsford, Cheshire – September 2016
“All was delivered on time, no hidden charges and exactly as requested, with no fuss at all.”
Daniel Beard, North London – September 2016
“Really pleased with the fire surround.”
Linda Cakebread, Hindhead – August 2016
“The fireplace looks fantastic! I am very pleased with everything from our initial contact from the internet to Mike’s phone call which we followed up with a visit to your Liss showroom where we chose the Hartington fireplace. All subsequent questions were answered by return email. Delivery and installation was carried out very professionally without any problems by very pleasant people!”
Harry Queisser, Bookham, Surrey – August 2016
“Excellent service. Informative and friendly. No sales jargon and not pushy.
Good and easy to use website. Knowledgeable and always available for assistance when needed.
Efficient service. We were immediately provided with fitter details and arranged delivery and fitting with ease.
Thank you so much. We love the fireplace.”
Emma Eyre, Farnham – August 2016
“Good quality products and friendly service approach. Delivery was good as per the terms of service.”
Carl Minikes, London – July 2016
“Great from start to finish.”
Susie O’Connell, Surrey – July 2016
“I used English Fireplaces as a result of an installer who had quoted for an installation of my woodburner. He felt that their surrounds were good value and good quality. He was correct the surround is now installed and looks terrific.
Delivery was prompt and Mike made life very easy answering my questions as they came up.”
Alex Rushby, Bath – July 2016
“An entirely professional and personalised service throughout.”
David von Zeffman, Dorset – July 2016
“Fantastic service from Mike and the team at English Fireplaces.
Very responsive, know their business inside out and were very helpful along the process
(tradesmen, installation, fireplace options etc).
And they have some keen pricing. Would recommend them highly.”
Rob Y, Kensington – July 2016
“I have been really impressed with the quality of both the service and goods obtained from English Fireplaces.
I came across your website having placed a search on Google for marble fire places!
The first thing that struck me was how competitive your prices were in relation to other sites the search had provided.
Having dealt with Mike on the phone the ordering process was simple and efficient.
The fire surround was delivered on the day promised, and I was particularly impressed with
how well it was packaged and protected for transit, reaching me in pristine condition.
Fitting was pretty straightforward, taking a builder and myself a couple of hours from start to finish, with all 4 pieces fitting together perfectly which is testament to the quality of the cutting and construction of the marble components.
The finished result looks fantastic. I am extremely pleased with it.
I wouldn’t hesitate in recommending you to others based on product, price and service.
Many thanks and kind regards.”
Ron Sharples, Devon – July 2016
“We did a lot of research before we considered purchasing our fire surround,
the service we received from English Fireplaces was fantastic and we would certainly recommend your company.
Keep up the excellent work that you are doing.”
Jonathan & Maria Gibbons, Dorset – June 2016
“English Fireplaces were recommended to us by our stove fitter, Barefoot Stoves.
They were very straightforward to deal with: they listened to what we wanted,
gave us a quote and got on with providing our surround quickly and efficiently.
We were very pleased with the whole experience.”
Andrew & Sarah Lucas, Surrey – June 2016
“Helpful and friendly service. Able to recreate the exact fireplace I wanted. Lower cost than competitive brands.”
Caroline Downie, Wiltshire – June 2016
“I found your service extremely efficient, friendly and prompt – thank you so much!”
Laura Hill, Blue Tongue Property, Berkshire – June 2016
“Overall experience was very impressive.
We came across English Fireplaces via google search and the site displayed a good range of options for us to choose against.
Contact with Mike was easy and he was extremely patient with us as we went through various options.
He also provided us with contact details for the installer, which made the overall solution an easy one for us.
No issues along the way with equipment delivered on time in good order.
Cannot think of any areas of improvement as there was nothing along the way that posed us problems or issues!!!
Thanks for great service and we will definitely be a return customer if the requirements arise in the future.”
Nigel & Vel Gooding, Surrey – June 2016
“I have been recommended English fireplaces by a client of mine. I was very surprised on the excellent service,
competitive costs and quality. The team are great and looking forward to working with them again.”
Nico Stassano, Central London – June 2016
“The service was excellent from the advice given on the actual fireplace to installation. We had a good idea of what we wanted
but the help given at the show room really helped us come to a final conclusion.
Jon Lee, Sussex – June 2016
“Great designs and excellent service. Installation was very efficient.”
Peter Clark, Kingswood, Surrey – June 2016
“I chose English Fireplaces after an online search – very competitive prices and a good range.
I visited the showroom and was made very welcome. Mike and his colleague were very helpful, and the whole
ordering and delivery process was extremely smooth. I like the old fashioned service and trust in the client.
I would happily recommend English Fireplaces to others.”
Gillian Price, Gloucester – May 2016
“We found you online, went to visit your showroom to check the quality of your fire surrounds.
Delivery and installation worked like clockwork. There is a small area of the surround that needs filling, but Mike is on the case.
The survey process is very impressive.”
Maggy Gilani, East Sussex – May 2016
“We were extremely happy with product and service provided.”
Ben Hiscutt, Surrey – May 2016
“I saw your fireplaces at The Old Cinema in Chiswick and liked them.
Mike was super helpful in talking through the options over the phone. Delivery went exactly as Mike said it would.
The fireplaces are not installed yet so I will comment on how they look once in place later!
Really good service all round.”
James Arculus, South West London – May 2016
“The fireplace you supplied has now been fitted by the local chap I found and looks wonderful.
Thank you for your help and guidance. Great service from you and your team and a beautiful product.”
Charles Gait, Eastbourne – April 2016
“Fitter came to the property and quoted on his installation work. We looked online and in store as to which fireplace we wanted. Agreed an installation date with the fitter. All was a very smooth operation and we are very pleased with all the work carried out.”
Kathryn Davies, Surrey – April 2016
“Excellent product and installation. The Regent fireplace looks exactly as good as the one we saw in the showroom.
The help with the choice of hearth and slips was very much appreciated. High expectations which were met very well.”
Nick Rayment, Surrey – April 2016
“Excellent quality at affordable prices!!!
Totally transforms your home, and you won’t see another one like it… unless you’re in a stately home!! Fantastic!”
Jody Brettle, Midlands – April 2016
“I previously purchased a Hampton fireplace from you, therefore we did not consider any other manufacturer when choosing a second fireplace. There was a mix up with postcodes but this was quickly resolved. Installation was fine, no problems.
Working with you was an enjoyable experience and if I ever want any more fireplaces I will certainly use English Fireplaces.
I can’t think of any improvements that you could make.”
Mike Twidale, Yorkshire – March 2016
“After some problems with other companies I find it hard to believe how quickly and smoothly things went with English Fireplaces.
Two weeks after initial contact the fireplace was installed exactly as required and it looks superb.
I cannot fault the service and I think the product was very reasonably priced. Many thanks.”
Ray Bungard, Buckinghamshire – March 2016
“Fantastic company. Ordered a marble fireplace – perfect. And so was Mike.”
Georgie Robson, West Sussex – March 2016
“Incredibly friendly and helpful team. They really walked me through the process and the turnaround was great.
I would highly recommend you to others.”
Charlie Harrel, Tooting – March 2016
“We were attracted by your range. The process was smooth and all questions answered.
It was a hassle free experience and we are pleased with the installation.”
Colin Ford, Surrey – February 2016
“Delivery and installation was all perfect and happened very quickly. Advice prior to installation was very helpful
and would thoroughly recommend English Fireplaces to anyone.”
Sarah Altana, Fulham – February 2016
“I found the company via Google when I was searching for fire surrounds. Originally I queried about stone/marble fireplaces but then changed my mind and wanted a natural oak finish. The fireplace is exactly as I wanted it. Mike was regularly in touch to check measurements, etc. and to advise re the fitting, e.g. suggesting we have the gas pipe moved at the same time.
All in all, I was very satisfied.”
Jan Brown, Huntingdon – February 2016
“Chosen for quality and cost of bespoke fireplaces. Delivery and installation was quick, efficient and no mess.
You worked with us on time scale and the finished products were excellent. ”
James Hough, South West London – February 2016
“English Fireplaces were recommended to me by an existing client and by my fireplace installer.
We needed a simple but bespoke design and they came up with the drawings very quickly.
They were very helpful when it came to getting the proportions right.
The fireplace was delivered on time and my client is absolutely delighted with it.
I would not hesitate to recommend them for their service and their product.”
Lally Walford, Lally Walford Interiors, East Lothian – February 2016
“A beautiful fireplace installed professionally. Great help and support provided before and during the installation.
Very competitive prices. Couldn’t ask for more.”
Mike Levie, Cheam – February 2016
“Faultless experience – friendly and efficient and good value to boot.”
Tim Collins, South West London – February 2016
“It was really helpful to have Mike visit so quickly to advise on what would suit.
Will come back & would recommend your company.”
Maggie Hobday, Hampshire – January 2016
“Excellent service from beginning to end. Great quality and fantastic price in comparison to similar products.
Delighted with my fireplace – thank you.”
Lucinda Byng, Pewsey – January 2016
“I have used English Fireplaces in the past for 3 beautiful fire surrounds, when we redecorated our living room and were looking for a further surround, I knew I didn’t have to look anywhere else as the service received, along with the beautiful marble surrounds were second to none. I cannot recommend Mike and his team highly enough. I am a very happy customer.”
Sasha Hill, South East London – December 2015
“You have a fabulous range of high quality fireplaces to choose from and delivery is fast and efficient too.
Along with the contacts and recommended fitters, it’s all done without the usual waiting time.
I have recommended you to anybody needing a fireplace and they are always thrilled with the result
and all staff are always helpful and friendly.”
Anna Baker Harber, Central London – December 2015
“The experience was superb from beginning to end. Thank you Mike and the team for doing such an excellent job.”
Kerry Weekes, Bristol – December 2015
“I’m so glad I discovered your company, the service was excellent and I’m really pleased with the end result.
I would definitely use you again. Very pleased.”
Sheena Nash, Nash Interior Design, London – December 2015
“The reason for going to English Fireplaces was because the page was very attractive, and lots of choice. Fast delivery, installation smooth and efficient. Room left very clean. Installers friendly and informative, very professional.”
Wendy Mersh, Hornchurch – November 2015
“A truly professional service from start to finish. Mike Johnson was extremely helpful and patient with our ever changing requirements. The gentleman who made delivery was lovely too and most importantly the fireplace is just beautiful, couldn’t be happier and will be back next year for our second fireplace.”
Jenny Coulstock, Dorridge – November 2015
“We chose EF because we found same product to be more expensive with other retailers while the quality was comparable.
From clarifying our initial enquiry, to recommending the finished product, taking payment and arranging delivery, everything happened with minimal fuss, the right amount of customer service and efficient delivery when we needed it.”
Helen Moules – November 2015
“Good that we could see the fireplace in Chiswick, wouldn’t have bought without seeing first. Really good communication during the process and a good price. Delivery prompt and pleasant service. Like the back-up ‘care guide’ emails. Only small issue was that the vertical slips needed cutting – this was unexpected as I had given the exact dimensions of the aperture. Not a big issue and I cut them myself without any drama. Finished article looks beautiful. I would definitely recommend your company.”
Andy Baxter, Kingston – November 2015
“Professional and friendly response when first contacted, answered various questions efficiently and price reasonable when compared with alternative supplier. Speed of delivery and installation important as we were on a strict time frame. Delivery on time and installers pleasant and tidy. Would certainly recommend English Fireplaces and use again. Only improvement – more stock available to view in showroom/HQ would have been useful. Overall a very positive experience.”
Nancy Moukhtar, London – November 2015
“Perfect in every way.”
Henry Lethbridge, London – November 2015
“We found you following a google search – Mike was very helpful in advising us when we were purchasing – A bit of a hiccup on the day of installation. We thought you were coming first thing in the morning. Installation happened in the afternoon.
Installation was completed to a high quality.”
John Aves, Cobham – November 2015
“Very helpful- particularly appreciate the effort taken to get fire surrounds in stock to view and setting these up for us in your showroom – also the time taken to provide general advice. I would thoroughly recommend you to other people.”
JB, Thatcham – November 2015
“This is our third marble fireplace from English Fireplaces. The other two were installed when we moved here in 2010 and look splendid in our Georgian house. The recent purchase has arrived safely, well packed and looks absolutely fine in its crate. It will be installed in a couple of weeks when our extension is complete. Beautiful fireplaces.”
Mrs Pearson, Cardigan – November 2015
“Saw the photos on Houzz and liked what we saw. Really loved working with you. Mike was very knowledgeable and responsive. We also thought the installer was very good.”
Susan Mann, Maida Vale – November 2015
“I saw you on the web and visited your show room. I liked what I saw. I also liked the fairly immediate contact you made when I’d left a message. Delivery was as arranged and the company you use for installation were very good indeed.
I was very happy with the entire process.”
Mary Martala, Home Counties – October 2015
“Brilliant service, and when I rang for advice Mike was so knowledgeable, and very helpful. Delivery was great and they took time out to measure more fire opening and followed this up by a very helpful email with recommendations.”
Christine Humphreys, Dorset – October 2015
“As promised, here are the photos of our bespoke fireplace installed; I have also attached a close up of the carving. I am sure you will agree with me that it looks fabulous. The quality of the carving is very high and the proportions are spot on. You provided an excellent service and I very much hope I can recommend you to clients and do business with you again.”
Harriette Murray Wells, H.M. Wells Interiors, York
“Mike, I received my fireplace as promised last Friday and have to say how overjoyed we both are with it, I fitted it at the weekend without any trouble at all, and we haven’t stop looking at it since, its looks absolutely beautiful. Two of our friends came over to see us at the weekend and were that impressed with it that they both asked me for contact details.
I can honestly say that it’s the best fireplace by far that I have ever seen.”
Brian Price, Nottingham
“… having visited the showroom we were pleased to see your fireplaces were absolutely stunning,
the pictures on the website don’t quite portray just how beautiful they really are.”
John and Mary Linden
“Dear Mike, We would like to thank you for the beautiful fireplace that you supplied to us. It looks superb in our room.
I would also like to thank you for the excellent service that you provided us with.
I can honestly say that as a self employed builder for over 45 years working in conservation I have never had better service from a supplier. Thank you”
David & Sheila Bland
“Mike, I just thought I would write to say how pleased we are with the Ashbourne fire place – it was now been fitted and looks absolutely stunning. It fits in with the room so well it looks as though it has always been there.
Definitely the right decision, thank you and all the very best. With best wishes”
“…it has been a pleasure to do business with you. We lit a fire last night and it was fantastic.
Thank you again for supplying two beautiful fireplaces. We hope to enjoy them for many years to come.”
Mr S K Ghosh
“Thank you for your excellent service. We changed the delivery time more than once and you were very helpful.
The marble fireplace is beautiful. Thanks again”
“Hi Mike, I am just letting you know my husband thinks the marble fireplace are fabulous! Thanks again”
“Hello Mike, We are thrilled with the beauty of the fireplace.
It is a beautiful white as you said, and I am glad I chose a black hearth to compliment it. Thanks again.”
“Dear Mike, the fireplace is fitted and looks great. Many thanks”
“Hi Mike, Photos of our new fireplace as promised. We’re really pleased with it, it’s transformed our sitting room.
Many thanks, will certainly recommend you to friends and family. Regards”
“Hi Mike, thank you for a great fireplace, we are very pleased and you are very nice people to do business with.”
Steve and Josie Richbell
“Hi, it’s Sarah and Ross from Portsmouth, just to say that that the marble fireplace and insert is really lovely
and we are very pleased with every thing… thank you”
Sarah & Ross
“Two beautiful fireplaces and an excellent service, many thanks”
“Thank you for a fast friendly service and a truly beautiful fireplace!”
“Thanks for such a helpful and prompt service, the fireplace is great!!!”
“…a beautiful Fireplace, even better than we expected.”
“Mike … Rather belatedly I just wanted to say how pleased we are with our fireplace. Looks really great now in situ. Many thanks,”
“…thank you for your assistance during the purchase of our fireplace. Your service and professionalism was much appreciated and the fireplace has transformed the room. All the very best for the New Year from Rachel and myself.”
“Just to let you know that the fireplace is in and looks absolutely fantastic – we are so pleased with it. I want to thank you for all your help and your super efficiency. We will definitely recommend you. Again, many thanks.”
“I just called to say thank you for a wonderful fireplace.”
“Hi Mike, Just to thank you for delivering the two Louis XV fireplaces to me, they arrived in perfect condition and are looking great after installation. I wish you a very successful business. Regards”
Dr. Emad Dean Hajian
“Thanks for the prompt reply. And once again thanks for the efficient service and wonderful product. We will recommend you”
“My bespoke fireplace arrived today and it’s perfect, absolutely beautiful, thank you”
“The Large Aphrodite fireplace is now in situ and looks absolutely stunning. The fitter carried out the installation and he took great pride in his work and was a great recommendation, thanks”
“The marble fireplace is fabulous, it has completely transformed the room”
“…the fire places have arrived and are lying on the floor, they look really lovely.
I can’t wait for them to be fitted, many thanks again to you and your team for all your help.
You all really helped to take a lot of the anxiety out of buying something as big as this over the internet.”
“…we are thrilled with the fireplace, we have already installed it and it looks fantastic. Thank you,”
“Mike- it’s arrived and it’s absolutely beautiful – just as nice and possibly nicer than you said it would be! Thank you!”
Elaine & Phil Parker