What Our Customers Say
Here at English Fireplaces we constantly strive to exceed our customers’ expectation of product and service quality. As part of this process we invite all our customers to review our performance after the fire surround(s) have been delivered and installed.
You can read a selection of their comments below…
We had been looking for a new fireplace for many months visiting showrooms in London. Customer service and choice was very poor. On account of this, we started to look at showrooms in the south-east generally and that is how we found English Fireplaces. From our visit to your showroom in Liss we were so impressed by the range of fireplaces on offer, the reasonable cost and, most importantly, the brilliant customer service from Paul and Mike. Nothing was too much of a problem and both were extremely helpful in assisting and advising on our choice. This positive experience continued right the way through the ordering process and finally to installation. We now have a beautiful fireplace which we are so pleased with. I highly recommend English Fireplaces to anyone considering a new fireplace/hearth etc. Well done and thank you.
JFH, London – August 2019
Your website is well presented with a great choice of fireplaces. Delivery was arranged quickly and efficiently. The installation was remarkably smooth. It is hard to think of any improvements.
CA, London – August 2019
We were very pleased with the service from our very first contact with Mike. Having trawled the internet yours stood out. From the point of communication etc we felt very confident in going ahead. The advice to visit the showroom in Liss was valuable & we were not disappointed. Stuart the engineer provided a first-class service. We are looking forward to seeing the fireplaces in their full glory (which are totally covered up at present for protection due to final works being completed) I’m looking forward to unveiling them in a couple of weeks’ time. After Stuart left we saw them & they look fabulous. Could you improve your service??? Just keep doing what you’re doing, providing the personal touch is so important.
LP, Telford – July 2019
By chance found you while googling. Spoke with Mike. A great guy and an amazing service from start to finish 10/10
I did arrange for installation locally. Great team always available, regular update. No room to improve, perfect job.
I recommend your team 100%.
BA, Chislehurst – July 2019
Competitive pricing and a ‘made to measure’ service were a must for us. We looked at the leading brand and you were so much more affordable. Another big bonus was that the fireplace was hollowed at the back and so meant less weight (and therefore strain) on our 300 year old ceiling below. The service was excellent from first contact. The fitters did an amazing job. It would have been good to have been forewarned that this fitter would not take away the rubble etc. – this wasn’t a big deal for us as they bagged and stacked it neatly and we were able to take to the tip ourselves, but for someone who is unable to do this it could be an issue. Overall, I was hugely impressed and will be using you again for the other fireplaces in the house. Really well done!
MW, Bristol – July 2019
This is now the second fireplace I have purchased and had installed with Mike, Paul and the great team at English Fireplaces – went back to them after a positive experience installing a first fireplace several years ago, and have to say they’ve exceeded expectations
second time round! They helped me with some design options, were super fast and efficient, and gave good and unbiased advice when having to make some choices following a thorough chimney sweep and testing of condition – great service all round, and I am now the proud owner of a magnificent fireplace! Fantastic work and very chuffed!
RY, London – July 2019
English Fireplaces was recommended by a friend and I am very pleased with the service and final result. Very helpful throughout and fitter did a good job. Thank you.
DG, London – June 2019
I chose English Fireplaces because they are a local firm. I received a friendly and efficient service, receiving good advice throughout. I paid for the fire surround after it had been fitted. There was a wide range of products available and the show room is well laid out. We were allocated a local fitter who was exceptionally efficient and cheaper than others we had asked for quotes. I haven’t had to light the fire yet, but it looks great and I would thoroughly recommend English Fireplaces as a friendly and efficient outfit.
AA, Hampshire – June 2019
Dear Mike & Paul, we cannot thank you enough for your continued help & support since purchasing one of your Louis Pompadour
fireplaces. I know that it has been a challenging experience in parts, however, due to your continued support, advice and guidance, we finally now have the fireplace fitted! Nigel did a great job and the fireplace looks spectacular!
Thank you for being patient with us, both of you went more than the extra mile for us, and did so much more than your job of just supplying the fireplace. Thank you once again. We really do appreciate all your help and sound advice.
D & L Gough, North West – June 2019
Absolutely amazing service from English Fireplaces. Really helpful advice allowing us to make an informed choice and the result is we have the fireplace we wanted. The survey and installation by Tom was brilliant and completely stress and dust free. The whole experience from start to finish was complete excellence and our fireplace is so lovely. Thank you.
Laurie Youle, Fareham – May 2019
“Thank you Paul and Mike. We are very pleased with our new fireplace. Excellent service and perfect installation. We highly recommend you for whoever is thinking of having a new fire surround.
S Tahir, London – May 2019
“Chosen after lengthy internet search for fireplace style and price. Delivery and installation exactly as indicated. Very helpful in sourcing gas fires. So far as I am concerned you got it absolutely right especially in responding to queries”
Peter Vercoe, Wargrave – April 2019
“My sister in law recommended you to us so that’s why we chose you. The delivery was arranged promptly once the fireplace was ready. The delivery guy was very nice. We had it installed by someone else. You were very efficient keeping me updated when I asked about our fireplace. Thank you for all your hard work. The fireplace looks fantastic!”
Katerina Brand, Welwyn Garden City – March 2019
“Love the fireplace. We think it looks very elegant. We were extremely satisfied with the excellent service from the first visit to the showroom to installation”
Graham Sylvester-Evans, Farnham – March 2019
“I am happy with my fireplace. Paul and Mike in the office were both helpful. In particular I would like thank Dali the fitter. He was very professional and conscientious . If you live in London I highly recommend him. Thanks.”
Paul Allen, Twickenham – February 2019
“From first approach to delivery I enjoyed the experience. The product is good and authentic. The service was excellent, from ordering to fitting was less than a week. The flexibility to adapt a standard surround for the needs of our fire opening was pragmatic and done without drama. Finally the price was very fair.
In short I would buy from you again and would certainly recommend you to friends. Many thanks.
Duncan Potts, Winchester – January 2019
“I saw some excellent fireplaces in a friend’s house. They put me onto English Fireplaces – the quality is amazing and I am very pleased that we replaced our old, tired fireplaces with these new, beautiful fireplaces. Great service. Mike is really easy to deal with and his fitters were super responsive, professional and helpful. I would highly recommend the service, product quality and value of English Fireplaces.”
David Parton, London – November 2018
“I really enjoyed my experience of working with English Fireplaces, they offered a flexible and consultative sales process and a fabulous end product. Highly recommended!”
Toby Monk, London – November 2018
“I chose your company because I particularly liked the Blenheim fire surround. It was also competitively priced. Delivery was prompt and Mike was very kind and helpful with advice and actually encouraged me not to order too early. As there was no pressure I felt more confident in ordering from English fireplaces. It seems the company has pride in its service. I sent a lot of questions to Mike via email, he always responded quickly.I only viewed online but was not disappointed with the fire surround when it arrived. I would definitely recommend English fireplaces.”
Jacqueline Kenny, Staffordshire – September 2018
“My experience with English fireplaces was excellent and the final installed product was simple and beautiful. The entire process was dealt with care and professionalism. I would not hesitate to recommend you.”
Brett Traynor, Reigate – September 2018
“From start to finish the service from Mike and the team at English Fireplaces was superb. We looked around at several companies for our stone fireplace and they won on all points:
1. Communication was quick and professional but friendly;
2. Mike went the extra distance with respect to advising on the best combos for our style of house and budget;
3. They made sure they could meet the fitting date we required and they followed through on all promises!
Thank you, Mike, fitter(Gordon) and team. We love the Blenheim you installed in our ‘forever’ home.”
Lauri-Ann Manna, London – August 2018
“I don’t know many people more demanding than me and I recommend Mike & English Fireplaces without reservation. Mike was superbly patient and supported me with all my many questions & concerns. I’ve ended up with a stunning fireplace and I couldn’t be happier. You’re in safe hands!
Laura Million, London – July 2018
“The whole process with English fireplaces was efficient with great communication from
Mike and the delivery and installation from Stuart was super smooth.The end result was fabulous.
Anita Griffin, Cheltenham – July 2018
“Wonderful service, both on quote and delivery. Excellent experience.”
Edward Brown, Surrey – March 2018
“Great – looks fabulous and very quick turnaround. Gordon was excellent – very tidy – very precise installation and was done by 1pm. The bio-ethanol solution does not give out much heat – which I was aware of – but another time I might have had a different inner hearth so that I could occasionally have a proper fire – my slate hearth will crack. It would be nice to know how – with my slate hearths – inner and outer – I could occasionally have a proper fire as the occasional cold snap sometimes might make this a good option.”
Anna Targett, London – March 2018
“Pleasure to work with you. I was provided technical guidance and expertise to ensure we had the right product and precise dimensions. The finished product is exactly as we had hoped.”
Mohammed Dakri, Leicestershire – March 2018
“Excellent choice of fireplaces, efficient delivery and installation, very professional staff and fitter. Competitive price.”
Beatrix Sharman, Surrey – March 2018
“Found your firm and the contractor very professional & trustworthy, the whole thing from delivery to installation was satisfactory.
Majid Foroughi, Weston Super Mare – March 2018
“Great service and advice. Extremely happy with the Fireplace and additional work undertaken by your recommended fitters.”
Kash Patel, Kingston – March 2018
“I chose your company for the competitive pricing and the excellent quality of the samples I saw and I definitely made the right choice. All my queries to your company were dealt with in a friendly and efficient manner and the installation was carried out rapidly and professionally.
I would recommend the company to anyone.
Erica Chammas, London – February 2018
“Excellent product paralleled together with both delivery & installation.
Extremely satisfied with Fireplace and it is a focal feature in the living room.”
Giuseppe Diliberto, London – February 2018
“Great service and fab fireplace”
Mark Pender, London – February 2018
“Great quality, classic design of fireplace at a good price. Friendly service – very pleasant to work with and no hassle – fitter recommended etc. Fireplace was delivered with quick turnaround, in time for Christmas. Fireplace was delivered and installed within a few hours, no hassle, no mess. I was extremely pleased with the service provided, including the fast quotation, survey and after-care emails too. I recommend you very highly. Can’t think of a thing you could improve upon – excellence all around!”
Deborah Wakley, Berkshire – February 2018
“I was attracted by the stylish and quality marble fire surrounds you offer, there was a superb level of communication and the delivery was great, the surround was very well protected in its case.”
William Muns, Lincolnshire – December 2017
“Fine experience! The mantle I had made to my dimensions was excellent quality and looks beautiful.
Price was very reasonable, and I especially benefited from Mike’s good advice. Delivery was very efficient. Highly recommended.”
Steven Mann, London – December 2017
“My experience of English Fireplaces was very positive. No nonsense, straightforward, honest advice.
Wonderful product. Speedy efficient delivery. Very satisfied.”
Edmund Barke, Hampshire – December 2017
“Well what can I say!…after shopping around for a while, I came across English Fireplaces online. Not only did I save loads of money, Mike also made sure my bespoke fireplace met my deadline. I absolutely love the finished product. Fitter was amazing too. Couldn’t really ask much more from a company. They will do exactly what they say they will. Totally recommend and would use again.”
Natalie Mace, Sussex – December 2017
“Delighted with the whole package. Delivery on date and went smoothly.
Installation was brilliant. Hard workers, polite and did an excellent job of cleaning up afterwards.
We are absolutely delighted with our surround and fire insert.”
Susannah Price, Devon – December 2017
“Really happy with the fireplace, beautiful workmanship, very easy to order and delivered on time.
Mike was very supportive and helpful.”
Diana Kirby, Worcestershire – December 2017
“Awesome service. Never ever thought we would be able to afford your products.
Mike made us welcome and reassured us that anything was possible. The installation was efficient and the
end product is beyond our dreams.
We love it and will recommend this company to everyone. Thank you.”
Helen Gregory, Farncombe – December 2017
“We chose English Fireplaces because the products looked good and could be fitted to our unusual sized fireplace.
The delivery and installation were very efficient although there was some confusion over who was supposed to inform
Mike about dates. It would be better not to rely on the customer to arrange things in my view.
The fireplace looks great though and we would use the company again.”
Alice Bradbury, London – December 2017
“We had a great experience with English Fireplaces.
They have showrooms where you can see the fireplace you are interested in before committing. We found this very useful as a
lot of internet providers do not have a way for you to see the item before buying. The fireplace we ordered was not in stock so
Mike and the team were very helpful in helping us choose another to arrive in time for our fitting date and also
offering additional assistance in ensuring we had the correct size hearth.
The team at English fireplaces are very knowledgeable, delivery was as scheduled and the
marble fireplace we ordered is beautifully crafted and excellent quality.
We love it and highly recommend English Fireplaces.
Thanks Mike and the team!”
Kirsty Aryee, Croydon – December 2017
“We are really pleased with our new fireplace. We looked at quite a few suppliers but chose English Fireplaces because of the
friendly welcome, the great advice and the quality of the product. We wanted a custom size, which was no issue at all.
Delivery was exactly when it was promised and the fitter was tidy, efficient and polite.”
Darren Snell, Hampshire – December 2017
“Found you on google search and so glad I did!! Great advice and a fantastic fire surround too!”
Mrs Kennedy, West Midlands – November 2017
“English Fireplaces provide a patient and professional service in advising on choosing the right fireplaces and arranging installation.
In general my building renovation project has been a catalogue of poor service from different trades and suppliers.
English Fireplaces stood out as a rare pleasure to work with.”
TJ, Home Counties – November 2017
“I visited English fireplaces at the Chiswick showroom when having a weekend stay at my sister’s London home. Once home, I looked at the website. Chose my fireplace and contacted Mike Johnson. He gave me some good advice. He was not pushy with the sale and I contacted him 2 weeks later to make the purchase. He also put me in touch with a local fireplace fitter. The fitter came to survey the job, provided a fair quote and said he had a space in his diary to carry out the work in 2 days as he had a short notice cancellation. I called Mike, fully expecting him to say that it was not possible but said “leave it with me”. Within half an hour the new fireplace was to be delivered the following day with slate hearth, cast iron grate and gas flame fire. I am now the proud owner of a beautiful fireplace which looks stunning in our room. I am absolutely delighted. Thank you.”
Rob McGeoch, Hampshire – November 2017
“Lovely fireplace, good price, friendly service”
Edward Clarke, Hove – October 2017
“A great service from English Fireplaces. Everything was handled in a very professional and efficient manner
from the design ordering all the way through to installation”
Richard Archer, Liphook – October 2017
“Great fireplace and well organised with the installation. Very happy and would recommend”
Sinead Bald, Surrey – October 2017
“We had decided to install a marble fireplace following a holiday to Southern Ireland
where we had seen a great number of beautiful historic fireplaces.
On looking we saw that antique fireplaces were expensive and often in a poor state of repair.
On further research on the internet we found your company. A quick search of your website indicated a diverse range of styles and prices, all of which seemed very reasonable compared to other suppliers and antique fireplaces.
Given your close proximity we were able to visit the showroom where we could see
for ourselves the various materials and styles available.
I would say being able to see the product prior to purchase was essential.
We very quickly decided upon the Louis XV in white marble with a black granite hearth and slips.
Within 10 days we had been given a formal quote for the fireplace and your recommended installer, Tom James, had been to my home address to quote for the installation of the fireplace and recertification of our wood burner.
Another week later and the fireplace was installed. The whole process took no more than 3 weeks from start to finish.
We are incredibly happy with the product and installation. It has provided a much needed focal point for the room.
Matthew Wilkinson, Headley Down – September 2017
“I chose English Fireplaces because you offered excellent designs at reasonable prices.
Also the installation was well coordinated and efficient.
I really can’t think of any way that the whole experience could be improved!”
Janet Terry, Hailsham – September 2017
“Web site then very helpful when I rang. Got the design for awkward fireplace spot on. Delivered on time.
Installation was through my own builder. Would use you again if I need another fireplace without hesitation.”
Detta Gregson, Marlborough – August 2017
“I researched thoroughly into suppliers of fireplaces and chose these people mainly on price but also on their professionalism.
It turned out that I’d previously used them in my last home! As always, the project was conducted with great care and advice
and I now have two beautiful fireplaces perfectly installed and looking in keeping with my Regency house.”
Janine Jackson, Brighton – August 2017
“Very pleased with the service from English Fireplaces, both the marble fire surround and the fitting.
Very smooth and easy process. Thank you. ”
Claire Firmin, London – June 2017
“You had the fireplace we were looking for, provided a personable engagement, answered all the questions we had throughout the process and also provided an end to end service by facilitating the installation as well. You made our life easy and it was a pleasure doing business with you – thank you.”
Ed Lane, Hampshire – June 2017
“I chose English Fireplaces because I thought the designs were lovely and the prices were right. Some of the competitors were
just too much more for almost the same product. I also really liked your website with the ability to visualise the fireplaces. Mike was great to deal with, I loved that he helped design the right size for the space we had for no extra charge (you should make this
clearer in your brochure / online). The fitter was lovely. Overall I was very happy!”
Rebecca Barrett, London – May 2017
“We are very happy with our fireplace. Installation was done to perfection.
We now have one of the most beautiful fireplaces in Bristol. Thank you Mike and team.”
Daniel Olsson, Bristol – May 2017
“Products are really good and there’s plenty of choice. Lead time is very short.
Delivery and installation is good, the men are considerate and don’t leave a mess. Everything was done in a day.”
Jill Hearst, Hampshire – May 2017
“We chose English Fireplaces as we wanted a traditional marble fireplace of a design and materials that looked
right in an older property. Others looked a little like plastic! Could not fault the helpfulness with provision of
detailed dimensions and minor amendments to hearth and slips. Worth ensuring customers have help on
hand when delivered as these products are somewhat heavy.”
Stephen Whitby, Wrexham – May 2017
“I was very happy with the service and the quality of the fire surround, and at a reasonable price. Sample marble provided to enable decision and booked for delivery on a future day to my convenience. Service spot on. My builders installed the surround and had no issues. The living room has a wonderful feature that has been admired and have passed on your details to one of my friends.”
Carole Bellars, London – May 2017
“Good quality fireplaces with a fair price, very useful website. Mike is extremely kind and helpful.
The delivery was very quick and they managed to fit our deadline. I would definitely recommend this company!”
Elisa Bazzani, London – May 2017
“I enjoyed working with you as my request was for small flat and we had to do some modifications and work together to get the best design and dimensions. I am happy with my purchase and everything went fine and on time as I planned it. Thanks.”
Samia Atif, London – May 2017
“Thanks to all at English Fireplaces. Our new fire surrounds have completely transformed our living room!
Mike and the team made the whole process of deciding and ordering super easy, especially sending samples of limestone
and sandstone to help us with our decision.”
Sarah Angus, London – May 2017
“An excellent array of marble and limestone surrounds to choose from and equally excellent guidance and information. The surround was delivered promptly and all communications were very clear. We are delighted with our choice and it looks lovely in the room.”
Charlotte Smith, London – May 2017
“Great service, and positive response to my requirements.
Shipping from the other side of the world can be a challenge, as in my case, but I was informed and updated which was good.
Sean Horne, Harrogate – May 2017
“Extremely helpful and willing to find solutions for indecisive customers!!”
Ben and Lesley Crowther, Buckinghamshire – May 2017
“We chose you because you were near enough for us to visit. Mike was polite, friendly and helpful no matter how many queries I had. The installation was without problems. A very nice friendly man made it problem free.
All in all we are delighted with our fireplace and get lots of compliments.”
Violet Beet, Isle of Wight – May 2017
“Fantastic service. The fireplace looks stunning. Completely transforms the room.
Would definitely recommend this company along with the fitter. Many thanks.”
Paula Cadier, Salisbury – May 2017
“You had the fireplace that we were looking for and after talking to Mike on the phone
I had the confidence that you would deliver what I was looking for.
Delivery and Installation was BRILLIANT! Your delivery driver was friendly and polite.
The Installation crew was friendly, polite and super clean. It was a real pleasure to have worked with you!
Thanks for the great service and feel free to contact me if you have any questions.”
Dani Busseni, St Albans – May 2017
“All good and I enjoyed the fact that I was dealing with the owner who was very knowledgeable.
Fitter was also very helpful and no hassle with changing a hearth that had been cut to the wrong size.”
Paul Bouch, Worthing – May 2017
“Absolutely love the fireplace. Was a pleasure to deal with you – very helpful, professional, value for money, timely delivery.
The fireplace looks amazing! Would highly recommend and use you again shall we need another fireplace.”
Tatiana Tikhonravova, London – April 2017
“Excellent service throughout. A reliable and helpful company whom I would be happy to recommend.
The fire place was delivered on time. Payment was only on completion resulting in a fully satisfied customer.
The small problem that arose during assembly was immediately resolved without question.
Glad to have done business with English Fireplaces.”
Dr David Wright, Berkshire – March 2017
“Recommended by Fire and Surround sales. Checked up online.
All aspects of delivery and installation by Tom James were excellent.
Improvement would be impossible!”
Maeve Scowcroft, Alton – March 2017
“Your professional website with a personal touch stood out for me and
made me drive all the way from Berkshire to see your showroom.
All in all I had a very pleasant experience working with you. Everything was done as agreed and in time.
Our fireplace looks amazing and we had many enjoyable evenings in front of the fire, all thanks to you.
I will definitely recommend you to all our friends and family.”
Laura Dervis, Didcot – March 2017
“English fireplaces was cheaper than the brand leader and had nicer fireplaces than all the alternatives I saw.
The service was excellent – both from Mike showing me around the Liss warehouse, and from Gordon who installed it.
The fireplace itself is beautiful – I’m really happy with it. Many thanks.”
Jeremy Martin, Camberwell – February 2017
“I found you guys on the internet and you offered a good selection of fireplaces at a competitive price.”
Dr Ranjan Nath, South Croydon – February 2017
“Very helpful service and installation was great. Product looks excellent.”
Richard Doling, Rickmansworth – February 2017
“We chose you because of the quality of the products as shown on your website and the
efficient and friendly customer service when we contacted you. Delivery was as promised.
Installation by your recommended person was efficient and friendly. Carry on as you are! ”
Mark Adamson, Doncaster – February 2017
“We approached English Fireplaces after having seen examples in the Chiswick showroom. The website was very helpful especially the “build your own fireplace” feature, it’s good for people like me who can’t visualise the end product. I was surprised as Mike’s responsiveness, even though he did sound a bid cold and reserved on the phone (or maybe that’s just being English!). All my questions were answered. We are very happy with the new fireplace and are making good use of it while winter lasts!”
Olga Gorbunova, Chiswick – February 2017
“Everything ran like clockwork and my fireplace and fire were installed just before Christmas.
A very efficient service. It all looks lovely!”
Juliet Hartridge, Teddington – January 2017
“Sorry so long to provide feedback! Excellent service all round!
In fact just about to ring you to get you round to look at another job we have!”
Natalie Day, Woking – January 2017
“I cannot speak highly enough of the service we received from Mike, who helped us every step of the way. We have used English Fireplaces before and I would definitely use them again. I am just not sure if I can go through another renovation project!”
Carol Dobby, Hampshire – January 2017
“The fireplace we have is fantastic much better than we could have imagined.
It took us a few weeks to find the right company and reading the testimonials we thought English fireplaces is the one. We had one setback in which our original installation date had to be moved but communication was excellent always kept in the picture.
Installation was very good, they were professional and worked really clean and tidy. The whole experience has been brilliant. Mike and Spencer are fantastic when it comes to customer support and nothing is too much trouble for them.
I would recommend any family or friends to them.
A fantastic experience and an outstanding fireplace that transforms our lounge.”
Tom Cassidy, Billinghay, Lincolnshire – January 2017
“Liked the look of your advertised fireplace, found the website easy to negotiate, wonderful service,
we needed a fireplace before Christmas and the company went way beyond to get us one.
It’s beautiful and we love it. Thank you.”
Jane Berger, Oxfordshire – January 2017
“The whole experience from start to finish was stress free and enjoyable with a real personal touch. Everyone I had contact with at English Fireplaces and any trades that you recommended we use were very knowledgeable and helpful. My project was very lengthy and you were all extremely patient. The delivery and installation was quick and efficient. I will always highly recommend the company. Thank you.”
Lisa Nash, London – January 2017
“I needed a replacement inner and English Fireplaces had a square design that I liked. Mike was very helpful making sure it would fit my surround and explaining things to me. Very prompt delivery too so the whole process turned around very quickly. I am delighted.”
Philippa Bilsland, South London – December 2016
“Friendly relaxed approach with a can do attitude. Thank you.”
Gary Vincer, Kingston – December 2016
“Hello guys, I just have to say, service was great, delivery came on time and the product and material are just fantastic.
I’m pretty sure we will get to work together in the next year. Thank you for all your help! ”
Abraham Sandoval, Architect, London – December 2016
“Whilst browsing for ideas and suppliers on-line, I found your web site and liked the look of the product on offer – exactly what we wanted. It got better from there! Being able to talk to a friendly human at first contact was great and Mike was helpful throughout.
Our surround was made to measure and fitted perfectly, so we’re very happy.”
Clare Kearns, Eastbourne – December 2016
“I choose English Fireplaces because they had a wide selection and excellent value. The installation went very smoothly. Tom, the fitter, was very quick and efficient. He was also very knowledgeable and provided helpful advice. The end result was amazing.
The rooms were totally transformed not to mention adding considerable value to the house.
I would not hesitate in recommending English Fireplaces as your first port of call for a new fireplace.”
Anne Starrs, Saint Leonards-on-Sea – December 2016
“From when we came to the showroom and met Mike everything went smooth.
Mike was really helpful and from then on till fitting it was a pleasure. Thanks to your team.”
Ed Wilcox, London – December 2016
“Really easy and helpful process with great communication along the way, cannot fault the service at all.”
Lisa Adnitt, Northamptonshire – December 2016
“I think the whole thing worked pretty well. We visited your showroom (which was quite hard to find – better signposts?), Mike had a fearsome cold (which he didn’t give us – thanks), we got just the answers and options we wanted, ordered, delivered, fitted (by me), all very good, and no problems. Keep going…”
George, Dorset – December 2016
“Very helpful, made sure all specs were met, good at organising delivery and fitting.
Helped customise the mantle and hearth. Always got back after a query.”
Martin Buck, Brighton – December 2016
“I visited your showroom and liked your design. Delivery was ok, I had my own installer. Mike was very helpful and answered any query I had. Now I have lovely fireplace and I’m very happy with it. Thank You”
Suzy Youssefi, London – December 2016
“From magazine adverts the impression was of a quality product and service. Visited the showroom which confirmed this impression and at an affordable price. Enquiries were dealt with promptly and professionally by Mike without being over pushy. Whole process of obtaining a quote for supply and installation was straightforward, with installer being very helpful in meeting requirements.
Installation was very efficient and clean.”
Geoff Ward, Woking – November 2016
“Thank you for a wonderful job, and being so accommodating over our misnaming of the product that we wanted.
The black marble surround is better than we could have hoped for.
The efficiency our order was dealt with was superb. I would highly recommend English Fireplaces.”
Suzanna Murray, Battersea – November 2016
“I found you through Google and chose the fireplace that I wanted from your excellent website. The measuring, delivery and installation were all first class and the excellent chimneypiece has made a great improvement to our sitting room.
Already I have referred friends to you who are looking to change their fireplaces.”
Jo Currie, Isle Of Wight – November 2016
“Right product for the right price, delivery and installation was exceptional, the sales team were always to hand. ”
Neil Thompson, Kettering – November 2016
“Really impressed with service from start to finish. If only the installation of our woodburner had been as straightforward!!
I wish you could have done that too…”
Bea Aling, Brighton – November 2016
“Straight forward no fuss service. Delighted with our new fireplace.”
Stephen Noble, Chiswick – November 2016
“I chose English Fireplaces because the price was good value, the fireplaces looked very good quality and
the service that I received over the phone before installation was excellent. The delivery and installation were faultless.
The fireplace has made a huge difference to the look and feel of my living room and I am delighted
to have chosen English Fireplaces. I would definitely choose you again. Thank you.”
Philippa Robinson, London – November 2016
“Outstanding service, start to finish, and a beautiful product that is working great.
Have already recommended you guys to all my friends!”
Ashley, Central London– November 2016
“Excellent fireplaces and service, thank you.”
Tim Atkinson, Clapham – November 2016
“Excellent customer service, delivery and installation. Will definitely recommend you.”
Jane Finden-Crofts, London – October 2016
“After researching fireplaces online and in stores we chose English Fireplaces based on the selection available, competitive price and the expertise offered as we have never bought a fireplace before. Delivery and installation was arranged quickly and easily, with a prompt site visit and appropriate recommendations made on sizing and materials. We could not have asked for more and were very impressed with the knowledge and professional conduct
of the installation team who were courteous and tidy.
It was a very simple process from purchasing to installation and unexpectedly stress free!
Overall we were very impressed with the service we received and the final product is stunning. Thank you!”
Lisa Tse, Enfield – October 2016
“I saw a display of your fireplaces in The Old Cinema, Chiswick.
I’ve used you twice and was delighted with the delivery and installation.
Working with you was fine, you minimised the mess and made the whole process very easy.
I can’t think of any improvements.”
Sheila Knight, Chiswick – October 2016
“We chose English Fireplaces based on a recommendation.
The delivery and installation was excellent.
And yes, working with English Fireplaces was an enjoyable experience.”
Maeve O’Neill, Ascot – October 2016
Don Attale, London – October 2016
“Excellent service from start to finish. Highly recommend using this company.”
Mark Rogers, West Sussex – October 2016
“We’re thrilled with our Bolection limestone surround. It’s just what we were looking for.
Mike couldn’t have been more helpful and accommodating.
We thought the website was fantastic, but it’s still a risk spending a
significant amount of money on something unseen.
We weren’t that keen on the other makes of Agean limestone surrounds we’d seen.
I follow Sarah’s blog (Modern Country Style) and she had recently purchased from you. Her in situ photos and recommendation, coupled with your swiftly-sent limestone sample, swung it for us, and I’m so glad we chose English Fireplaces.”
Libby Hough, Knutsford, Cheshire – September 2016
“All was delivered on time, no hidden charges and exactly as requested, with no fuss at all.”
Daniel Beard, North London – September 2016
“Really pleased with the fire surround.”
Linda Cakebread, Hindhead – August 2016
“The fireplace looks fantastic! I am very pleased with everything from our initial contact from the internet to Mike’s phone call which we followed up with a visit to your Liss showroom where we chose the Hartington fireplace. All subsequent questions were answered by return email. Delivery and installation was carried out very professionally without any problems by very pleasant people!”
Harry Queisser, Bookham, Surrey – August 2016
“Excellent service. Informative and friendly. No sales jargon and not pushy.
Good and easy to use website. Knowledgeable and always available for assistance when needed.
Efficient service. We were immediately provided with fitter details and arranged delivery and fitting with ease.
Thank you so much. We love the fireplace.”
Emma Eyre, Farnham – August 2016
“Good quality products and friendly service approach. Delivery was good as per the terms of service.”
Carl Minikes, London – July 2016
“Great from start to finish.”
Susie O’Connell, Surrey – July 2016
“I used English Fireplaces as a result of an installer who had quoted for an installation of my woodburner. He felt that their surrounds were good value and good quality. He was correct the surround is now installed and looks terrific.
Delivery was prompt and Mike made life very easy answering my questions as they came up.”
Alex Rushby, Bath – July 2016
“An entirely professional and personalised service throughout.”
David von Zeffman, Dorset – July 2016
“Fantastic service from Mike and the team at English Fireplaces.
Very responsive, know their business inside out and were very helpful along the process
(tradesmen, installation, fireplace options etc).
And they have some keen pricing. Would recommend them highly.”
Rob Y, Kensington – July 2016
“I have been really impressed with the quality of both the service and goods obtained from English Fireplaces.
I came across your website having placed a search on Google for marble fire places!
The first thing that struck me was how competitive your prices were in relation to other sites the search had provided.
Having dealt with Mike on the phone the ordering process was simple and efficient.
The fire surround was delivered on the day promised, and I was particularly impressed with
how well it was packaged and protected for transit, reaching me in pristine condition.
Fitting was pretty straightforward, taking a builder and myself a couple of hours from start to finish, with all 4 pieces fitting together perfectly which is testament to the quality of the cutting and construction of the marble components.
The finished result looks fantastic. I am extremely pleased with it.
I wouldn’t hesitate in recommending you to others based on product, price and service.
Many thanks and kind regards.”
Ron Sharples, Devon – July 2016
“We did a lot of research before we considered purchasing our fire surround,
the service we received from English Fireplaces was fantastic and we would certainly recommend your company.
Keep up the excellent work that you are doing.”
Jonathan & Maria Gibbons, Dorset – June 2016
“English Fireplaces were recommended to us by our stove fitter, Barefoot Stoves.
They were very straightforward to deal with: they listened to what we wanted,
gave us a quote and got on with providing our surround quickly and efficiently.
We were very pleased with the whole experience.”
Andrew & Sarah Lucas, Surrey – June 2016
“Helpful and friendly service. Able to recreate the exact fireplace I wanted. Lower cost than competitive brands.”
Caroline Downie, Wiltshire – June 2016
“I found your service extremely efficient, friendly and prompt – thank you so much!”
Laura Hill, Blue Tongue Property, Berkshire – June 2016
“Overall experience was very impressive.
We came across English Fireplaces via google search and the site displayed a good range of options for us to choose against.
Contact with Mike was easy and he was extremely patient with us as we went through various options.
He also provided us with contact details for the installer, which made the overall solution an easy one for us.
No issues along the way with equipment delivered on time in good order.
Cannot think of any areas of improvement as there was nothing along the way that posed us problems or issues!!!
Thanks for great service and we will definitely be a return customer if the requirements arise in the future.”
Nigel & Vel Gooding, Surrey – June 2016
“I have been recommended English fireplaces by a client of mine. I was very surprised on the excellent service,
competitive costs and quality. The team are great and looking forward to working with them again.”
Nico Stassano, Central London – June 2016
“The service was excellent from the advice given on the actual fireplace to installation. We had a good idea of what we wanted
but the help given at the show room really helped us come to a final conclusion.
Jon Lee, Sussex – June 2016
“Great designs and excellent service. Installation was very efficient.”
Peter Clark, Kingswood, Surrey – June 2016
“I chose English Fireplaces after an online search – very competitive prices and a good range.
I visited the showroom and was made very welcome. Mike and his colleague were very helpful, and the whole
ordering and delivery process was extremely smooth. I like the old fashioned service and trust in the client.
I would happily recommend English Fireplaces to others.”
Gillian Price, Gloucester – May 2016
“We found you online, went to visit your showroom to check the quality of your fire surrounds.
Delivery and installation worked like clockwork. There is a small area of the surround that needs filling, but Mike is on the case.
The survey process is very impressive.”
Maggy Gilani, East Sussex – May 2016
“We were extremely happy with product and service provided.”
Ben Hiscutt, Surrey – May 2016
“I saw your fireplaces at The Old Cinema in Chiswick and liked them.
Mike was super helpful in talking through the options over the phone. Delivery went exactly as Mike said it would.
The fireplaces are not installed yet so I will comment on how they look once in place later!
Really good service all round.”
James Arculus, South West London – May 2016
“The fireplace you supplied has now been fitted by the local chap I found and looks wonderful.
Thank you for your help and guidance. Great service from you and your team and a beautiful product.”
Charles Gait, Eastbourne – April 2016
“Fitter came to the property and quoted on his installation work. We looked online and in store as to which fireplace we wanted. Agreed an installation date with the fitter. All was a very smooth operation and we are very pleased with all the work carried out.”
Kathryn Davies, Surrey – April 2016
“Excellent product and installation. The Regent fireplace looks exactly as good as the one we saw in the showroom.
The help with the choice of hearth and slips was very much appreciated. High expectations which were met very well.”
Nick Rayment, Surrey – April 2016
“Excellent quality at affordable prices!!!
Totally transforms your home, and you won’t see another one like it… unless you’re in a stately home!! Fantastic!”
Jody Brettle, Midlands – April 2016
“I previously purchased a Hampton fireplace from you, therefore we did not consider any other manufacturer when choosing a second fireplace. There was a mix up with postcodes but this was quickly resolved. Installation was fine, no problems.
Working with you was an enjoyable experience and if I ever want any more fireplaces I will certainly use English Fireplaces.
I can’t think of any improvements that you could make.”
Mike Twidale, Yorkshire – March 2016
“After some problems with other companies I find it hard to believe how quickly and smoothly things went with English Fireplaces.
Two weeks after initial contact the fireplace was installed exactly as required and it looks superb.
I cannot fault the service and I think the product was very reasonably priced. Many thanks.”
Ray Bungard, Buckinghamshire – March 2016
“Fantastic company. Ordered a marble fireplace – perfect. And so was Mike.”
Georgie Robson, West Sussex – March 2016
“Incredibly friendly and helpful team. They really walked me through the process and the turnaround was great.
I would highly recommend you to others.”
Charlie Harrel, Tooting – March 2016
“We were attracted by your range. The process was smooth and all questions answered.
It was a hassle free experience and we are pleased with the installation.”
Colin Ford, Surrey – February 2016
“Delivery and installation was all perfect and happened very quickly. Advice prior to installation was very helpful
and would thoroughly recommend English Fireplaces to anyone.”
Sarah Altana, Fulham – February 2016
“I found the company via Google when I was searching for fire surrounds. Originally I queried about stone/marble fireplaces but then changed my mind and wanted a natural oak finish. The fireplace is exactly as I wanted it. Mike was regularly in touch to check measurements, etc. and to advise re the fitting, e.g. suggesting we have the gas pipe moved at the same time.
All in all, I was very satisfied.”
Jan Brown, Huntingdon – February 2016
“Chosen for quality and cost of bespoke fireplaces. Delivery and installation was quick, efficient and no mess.
You worked with us on time scale and the finished products were excellent. ”
James Hough, South West London – February 2016
“English Fireplaces were recommended to me by an existing client and by my fireplace installer.
We needed a simple but bespoke design and they came up with the drawings very quickly.
They were very helpful when it came to getting the proportions right.
The fireplace was delivered on time and my client is absolutely delighted with it.
I would not hesitate to recommend them for their service and their product.”
Lally Walford, Lally Walford Interiors, East Lothian – February 2016
“A beautiful fireplace installed professionally. Great help and support provided before and during the installation.
Very competitive prices. Couldn’t ask for more.”
Mike Levie, Cheam – February 2016
“Faultless experience – friendly and efficient and good value to boot.”
Tim Collins, South West London – February 2016
“It was really helpful to have Mike visit so quickly to advise on what would suit.
Will come back & would recommend your company.”
Maggie Hobday, Hampshire – January 2016
“Excellent service from beginning to end. Great quality and fantastic price in comparison to similar products.
Delighted with my fireplace – thank you.”
Lucinda Byng, Pewsey – January 2016
“I have used English Fireplaces in the past for 3 beautiful fire surrounds, when we redecorated our living room and were looking for a further surround, I knew I didn’t have to look anywhere else as the service received, along with the beautiful marble surrounds were second to none. I cannot recommend Mike and his team highly enough. I am a very happy customer.”
Sasha Hill, South East London – December 2015
“You have a fabulous range of high quality fireplaces to choose from and delivery is fast and efficient too.
Along with the contacts and recommended fitters, it’s all done without the usual waiting time.
I have recommended you to anybody needing a fireplace and they are always thrilled with the result
and all staff are always helpful and friendly.”
Anna Baker Harber, Central London – December 2015
“The experience was superb from beginning to end. Thank you Mike and the team for doing such an excellent job.”
Kerry Weekes, Bristol – December 2015
“I’m so glad I discovered your company, the service was excellent and I’m really pleased with the end result.
I would definitely use you again. Very pleased.”
Sheena Nash, Nash Interior Design, London – December 2015
“The reason for going to English Fireplaces was because the page was very attractive, and lots of choice. Fast delivery, installation smooth and efficient. Room left very clean. Installers friendly and informative, very professional.”
Wendy Mersh, Hornchurch – November 2015
“A truly professional service from start to finish. Mike Johnson was extremely helpful and patient with our ever changing requirements. The gentleman who made delivery was lovely too and most importantly the fireplace is just beautiful, couldn’t be happier and will be back next year for our second fireplace.”
Jenny Coulstock, Dorridge – November 2015
“We chose EF because we found same product to be more expensive with other retailers while the quality was comparable.
From clarifying our initial enquiry, to recommending the finished product, taking payment and arranging delivery, everything happened with minimal fuss, the right amount of customer service and efficient delivery when we needed it.”
Helen Moules – November 2015
“Good that we could see the fireplace in Chiswick, wouldn’t have bought without seeing first. Really good communication during the process and a good price. Delivery prompt and pleasant service. Like the back-up ‘care guide’ emails. Only small issue was that the vertical slips needed cutting – this was unexpected as I had given the exact dimensions of the aperture. Not a big issue and I cut them myself without any drama. Finished article looks beautiful. I would definitely recommend your company.”
Andy Baxter, Kingston – November 2015
“Professional and friendly response when first contacted, answered various questions efficiently and price reasonable when compared with alternative supplier. Speed of delivery and installation important as we were on a strict time frame. Delivery on time and installers pleasant and tidy. Would certainly recommend English Fireplaces and use again. Only improvement – more stock available to view in showroom/HQ would have been useful. Overall a very positive experience.”
Nancy Moukhtar, London – November 2015
“Perfect in every way.”
Henry Lethbridge, London – November 2015
“We found you following a google search – Mike was very helpful in advising us when we were purchasing – A bit of a hiccup on the day of installation. We thought you were coming first thing in the morning. Installation happened in the afternoon.
Installation was completed to a high quality.”
John Aves, Cobham – November 2015
“Very helpful- particularly appreciate the effort taken to get fire surrounds in stock to view and setting these up for us in your showroom – also the time taken to provide general advice. I would thoroughly recommend you to other people.”
JB, Thatcham – November 2015
“This is our third marble fireplace from English Fireplaces. The other two were installed when we moved here in 2010 and look splendid in our Georgian house. The recent purchase has arrived safely, well packed and looks absolutely fine in its crate. It will be installed in a couple of weeks when our extension is complete. Beautiful fireplaces.”
Mrs Pearson, Cardigan – November 2015
“Saw the photos on Houzz and liked what we saw. Really loved working with you. Mike was very knowledgeable and responsive. We also thought the installer was very good.”
Susan Mann, Maida Vale – November 2015
“I saw you on the web and visited your show room. I liked what I saw. I also liked the fairly immediate contact you made when I’d left a message. Delivery was as arranged and the company you use for installation were very good indeed.
I was very happy with the entire process.”
Mary Martala, Home Counties – October 2015
“Brilliant service, and when I rang for advice Mike was so knowledgeable, and very helpful. Delivery was great and they took time out to measure more fire opening and followed this up by a very helpful email with recommendations.”
Christine Humphreys, Dorset – October 2015
“As promised, here are the photos of our bespoke fireplace installed; I have also attached a close up of the carving. I am sure you will agree with me that it looks fabulous. The quality of the carving is very high and the proportions are spot on. You provided an excellent service and I very much hope I can recommend you to clients and do business with you again.”
Harriette Murray Wells, H.M. Wells Interiors, York
“Mike, I received my fireplace as promised last Friday and have to say how overjoyed we both are with it, I fitted it at the weekend without any trouble at all, and we haven’t stop looking at it since, its looks absolutely beautiful. Two of our friends came over to see us at the weekend and were that impressed with it that they both asked me for contact details.
I can honestly say that it’s the best fireplace by far that I have ever seen.”
Brian Price, Nottingham
“… having visited the showroom we were pleased to see your fireplaces were absolutely stunning,
the pictures on the website don’t quite portray just how beautiful they really are.”
John and Mary Linden
“Dear Mike, We would like to thank you for the beautiful fireplace that you supplied to us. It looks superb in our room.
I would also like to thank you for the excellent service that you provided us with.
I can honestly say that as a self employed builder for over 45 years working in conservation I have never had better service from a supplier. Thank you”
David & Sheila Bland
“Mike, I just thought I would write to say how pleased we are with the Ashbourne fire place – it was now been fitted and looks absolutely stunning. It fits in with the room so well it looks as though it has always been there.
Definitely the right decision, thank you and all the very best. With best wishes”
“…it has been a pleasure to do business with you. We lit a fire last night and it was fantastic.
Thank you again for supplying two beautiful fireplaces. We hope to enjoy them for many years to come.”
Mr S K Ghosh
“Thank you for your excellent service. We changed the delivery time more than once and you were very helpful.
The marble fireplace is beautiful. Thanks again”
“Hi Mike, I am just letting you know my husband thinks the marble fireplace are fabulous! Thanks again”
“Hello Mike, We are thrilled with the beauty of the fireplace.
It is a beautiful white as you said, and I am glad I chose a black hearth to compliment it. Thanks again.”
“Dear Mike, the fireplace is fitted and looks great. Many thanks”
“Hi Mike, Photos of our new fireplace as promised. We’re really pleased with it, it’s transformed our sitting room.
Many thanks, will certainly recommend you to friends and family. Regards”
“Hi Mike, thank you for a great fireplace, we are very pleased and you are very nice people to do business with.”
Steve and Josie Richbell
“Hi, it’s Sarah and Ross from Portsmouth, just to say that that the marble fireplace and insert is really lovely
and we are very pleased with every thing… thank you”
Sarah & Ross
“Two beautiful fireplaces and an excellent service, many thanks”
“Thank you for a fast friendly service and a truly beautiful fireplace!”
“Thanks for such a helpful and prompt service, the fireplace is great!!!”
“…a beautiful Fireplace, even better than we expected.”
“Mike … Rather belatedly I just wanted to say how pleased we are with our fireplace. Looks really great now in situ. Many thanks,”
“…thank you for your assistance during the purchase of our fireplace. Your service and professionalism was much appreciated and the fireplace has transformed the room. All the very best for the New Year from Rachel and myself.”
“Just to let you know that the fireplace is in and looks absolutely fantastic – we are so pleased with it. I want to thank you for all your help and your super efficiency. We will definitely recommend you. Again, many thanks.”
“I just called to say thank you for a wonderful fireplace.”
“Hi Mike, Just to thank you for delivering the two Louis XV fireplaces to me, they arrived in perfect condition and are looking great after installation. I wish you a very successful business. Regards”
Dr. Emad Dean Hajian
“Thanks for the prompt reply. And once again thanks for the efficient service and wonderful product. We will recommend you”
“My bespoke fireplace arrived today and it’s perfect, absolutely beautiful, thank you”
“The Large Aphrodite fireplace is now in situ and looks absolutely stunning. The fitter carried out the installation and he took great pride in his work and was a great recommendation, thanks”
“The marble fireplace is fabulous, it has completely transformed the room”
“…the fire places have arrived and are lying on the floor, they look really lovely.
I can’t wait for them to be fitted, many thanks again to you and your team for all your help.
You all really helped to take a lot of the anxiety out of buying something as big as this over the internet.”
“…we are thrilled with the fireplace, we have already installed it and it looks fantastic. Thank you,”
“Mike- it’s arrived and it’s absolutely beautiful – just as nice and possibly nicer than you said it would be! Thank you!”
Elaine & Phil Parker