Above everything English Fireplaces as a company is dedicated to quality - to ensuring that the products and services we offer you are amongst the finest on the market - sold at great prices - so that you can enjoy unrivalled valueWhy can you trust our fire surrounds to match or exceed your expectations ?
First and foremost it's our choice of the highest grade of natural materials - all are chosen for their suitability for fine carving and the character of the stone itself. Typically this is the creamy white lightly veined marble quarried in Hebei province - we call this material carrara white marble to convey the characteristics of its greyer cousin from Italy - others refer to it as statuary marble. Our other principal material is Aegean limestone - again superb for carving and much more interesting to the eye than many of the more bland west European limestones
Secondly all our fire surrounds are imbued with character and uniqueness as they are hand carved by experienced artisans whose families have typically been stone carvers for over a thousand years - no two of the surrounds we offer are exactly the same as each carver has his own small nuances
Carefully chosen natural raw materials skilfully fashioned by hand somehow impart a "living" quality that the human eye instinctively appreciates
A third characteristic that underpins our quality is the selection of accurate period designs diligently copied from historical originals. This includes specific motifs and aspects of design as well as ensuring the correct proportions
Once the finished surrounds are delivered to our UK workshop they are subjected to a meticulous examination to ensure nothing has been damaged in transit
The final stage is the careful delivery to our customers - nearly always on our own vehicles to ensure that last reassurance
You can return anything you’ve bought from us for a full, no questions asked refund.
You can change your mind at any point regarding an order you’ve placed whether or not you’ve placed a deposit – and receive a full refund.
Obviously this particular guarantee cannot apply if products have been installed and/or used.
Why do we offer such a guarantee ?
- Because we want delighted customers – they are our best ambassadors
- Because we are confident our fire surrounds are amongst the very best that can be bought in the UK
- Because we want to remove any concern that customers may have regarding the purchase of something they may not have seen (we’re happy to supply photos of a specific piece for approval prior to purchase)
Everything bought from us also carries a full 12 month manufacturer’s warranty against defective workmanship.
Your statutory rights are completed unaffected by the guarantees above.